Privacy policy.
Last Updated: October 7, 2026
At Mood and Mind Counseling (“Mood and Mind Counseling,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, moodandmindcounseling.com (the “Website”), and through forms, communications, and other services associated with the Website.
By using our Website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information in two general ways: information you voluntarily provide to us and information that is collected automatically when you visit or interact with our Website.
Information You Provide
You are not required to provide personal information simply to browse the general content of our Website. However, you may voluntarily provide information when you contact us, request a consultation, complete a questionnaire or quiz, submit a form, or otherwise communicate with us.
This information may include:
Name
Email address
Telephone number
Information included in your message or inquiry
Responses to questionnaires, quizzes, or other forms
Any other information you voluntarily provide
Please be mindful of the information you submit through general Website contact forms, quizzes, or other public-facing forms. The Website and its general contact forms are not intended for submitting detailed or sensitive mental health information.
If you become a client of Mood and Mind Counseling, we will provide instructions for completing clinical intake paperwork and other required documentation through our secure practice-management system.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically through your browser, device, or website technologies. This may include:
IP address
Browser type and operating system
Device type
Date and time of your visit
Pages visited
Referring website or search terms
General information about how you interact with the Website
Information collected through cookies, pixels, analytics tools, and similar technologies
We use this information to understand how visitors use our Website, improve its functionality and content, monitor Website performance, and support our marketing efforts.
How We Use Information
We may use information we collect to:
Respond to inquiries and requests for information
Respond to consultation requests
Provide and communicate about our services
Administer questionnaires, quizzes, and other Website features
Improve our Website, services, and user experience
Understand Website traffic and usage
Measure the effectiveness of marketing and advertising
Maintain the security and functionality of our Website
Comply with applicable legal and regulatory requirements
Protect our legal rights and prevent fraud or misuse
We do not sell your personal information.
Therapy and Health Information
Information you provide in connection with therapy services may constitute protected health information (“PHI”) and may be subject to federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), when applicable.
This Website Privacy Policy applies primarily to information collected through our public Website. Our handling of protected health information in connection with therapy services is governed by our Notice of Privacy Practices and applicable laws.
Please do not use a general Website contact form, social media message, or other public-facing Website feature to provide detailed information about your mental health, diagnosis, medications, treatment history, or other sensitive health information.
Clinical intake forms, treatment-related communications, and other protected health information are handled through appropriate secure systems, including our PracticeQ/IntakeQ practice-management platform.
PracticeQ and IntakeQ
Mood and Mind Counseling uses PracticeQ/IntakeQ to support certain practice-management functions, which may include client intake forms, scheduling, secure communications, electronic documentation, and payment-related functions.
Information submitted through PracticeQ/IntakeQ may include personal information and, when applicable, protected health information. PracticeQ/IntakeQ states that its platform is designed for HIPAA compliance and provides a Business Associate Agreement for covered entities and business associates when applicable.
Information submitted through PracticeQ/IntakeQ is handled according to applicable agreements, privacy practices, and legal requirements. PracticeQ/IntakeQ maintains its own privacy policy governing information it collects through its services.
Jotform
Mood and Mind Counseling may use Jotform to provide online questionnaires, quizzes, contact forms, or other interactive forms through the Website.
Information submitted through Jotform may include information such as your name, email address, responses to questions, and other information you voluntarily provide.
Jotform may collect and process form data and may use third-party infrastructure and service providers to store or process that information.
Jotform forms on this Website are not intended for submitting protected health information unless the specific form and Jotform account have been configured for HIPAA-compliant use. Please do not submit sensitive clinical or health information through a general Jotform questionnaire, quiz, or contact form.
Squarespace
Our Website is hosted and/or built using Squarespace. Squarespace may collect certain information about visitors to our Website, including information about your browser, device, IP address, pages visited, and interactions with the Website. Squarespace also uses cookies and similar technologies to provide Website functionality, analytics, and other services.
Squarespace may process information according to its own privacy and cookie policies.
Google Analytics
We may use Google Analytics to understand how visitors use our Website and to evaluate Website traffic, engagement, and performance.
Google Analytics may collect information such as device information, browser information, pages viewed, interactions with the Website, and other usage information. Google may use cookies and similar technologies to collect this information.
Google's data practices may change over time, and its handling of analytics and advertising data may depend on the settings and consent controls associated with the Website and Google services.
We use Google Analytics for Website analytics and business purposes and do not intentionally use it to collect or analyze information about your mental health or therapy treatment.
Google Maps
Our Website may include an embedded Google Maps map to help visitors locate our office.
When you interact with an embedded Google Map, Google may collect information about your device, browser, IP address, location-related information, and interaction with the map. The use of Google Maps is subject to Google's applicable terms and privacy practices.
Please review Google's privacy information for more information about how Google handles information collected through its services.
Meta and Social Media Technologies
Our Website and marketing efforts may use services provided by Meta Platforms, Inc. (“Meta”), including Meta Pixel or other Meta advertising and analytics technologies.
These technologies may use cookies, pixels, or similar technologies to collect information about Website visits, interactions, and advertising activity. This information may be used to measure advertising performance, understand Website activity, and support advertising or audience-building functions.
We do not intentionally use Meta technologies to collect or transmit information about your mental health treatment or other protected health information.
Your interactions with Meta services are also subject to Meta's own privacy policies and terms.
Cookies and Tracking Technologies
Our Website may use cookies and similar technologies provided by Squarespace, Google, Meta, Jotform, and other third-party service providers.
Cookies and similar technologies may be used for purposes including:
Essential Website functionality
Remembering preferences
Analytics and Website performance
Understanding how visitors use the Website
Measuring marketing and advertising performance
You can generally adjust your browser settings to block or delete cookies. Certain Website functionality may be affected if cookies are disabled.
Where required by applicable law, appropriate cookie-consent or privacy controls may be provided through the Website.
How We Share Information
We do not sell or rent your personal information.
We may share information with:
Service providers who help us operate our Website and business
Squarespace, our Website platform and hosting provider
Jotform, when you submit information through a Jotform form
PracticeQ/IntakeQ, when you use our secure client or practice-management services
Google, including Google Analytics and Google Maps
Meta, when applicable through Website advertising or analytics technologies
Payment processors used to process payments for services
Government agencies, courts, or other parties when required or permitted by applicable law
Parties when necessary to protect our rights, safety, property, or the security of our Website
A successor or acquiring entity in connection with a business transaction, such as a merger, acquisition, or sale of assets
We will only disclose protected health information as permitted or required by applicable privacy laws and our Notice of Privacy Practices.
Payment Information
Payments for therapy services may be processed through third-party payment-processing services, including payment functionality integrated with PracticeQ/IntakeQ.
Mood and Mind Counseling does not intentionally collect or store complete credit card numbers through the public Website.
Payment information is handled by the applicable payment processor according to its own security and privacy practices.
Email, Telephone, and Text Communications
If you voluntarily provide your email address or telephone number, we may use it to respond to your inquiry, communicate about services you have requested, schedule appointments, or provide administrative information.
If you receive optional marketing communications from us, you may unsubscribe by following the instructions included in the communication or by contacting us directly.
We do not sell or share mobile information, including text messaging opt-in data and consent, with third parties or affiliates for their own marketing or promotional purposes.
How to Access, Correct, or Update Your Information
If you believe personal information we have collected through our Website is inaccurate or needs to be updated, you may contact us using the information below.
Certain information may be retained when necessary to comply with legal, regulatory, professional, or record-retention requirements.
Requests concerning protected health information are subject to applicable privacy laws and our Notice of Privacy Practices.
Security
We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure.
Our third-party service providers may maintain their own security measures designed to protect information processed through their services. For example, PracticeQ/IntakeQ provides security features and HIPAA-related safeguards for applicable healthcare information.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or through our Website.
Links to Other Websites
Our Website may contain links to websites operated by third parties, including professional organizations, social media platforms, healthcare resources, or other informational websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our Website is not intended to collect personal information from children under the age of 13 without appropriate parental or guardian involvement.
We do not knowingly collect personal information from children under 13 through our Website. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.
When we make changes, we will update the “Last Updated” at the top of this Privacy Policy and post the revised policy on this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle information.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Mood and Mind Counseling
Email: caracancio@moodandmindcounseling.com
For questions specifically regarding your protected health information or your rights as a therapy client, please refer to our Notice of Privacy Practices or contact us directly.